Stefania

Informazioni di base

Caratteristiche fisiche

Lingue parlate

Spagnolo (madrelingua), italiano (buono), inglese (ottimo)

Esperienza

EAST, National fashion retailer
CAMBRIDGE, UK • JUL 2014 – SEP 2015
Supervisor
• Responsible for maintaining customer service levels throughout the store, including the approval of goods refunds and exchanges.
• Responsible for overseeing and implementing merchandising strategies as defined by head office.
• Staff management which included: scheduling of rotas, training of new sales advisors and coaching of existing advisors needing improvement.
Sales advisor
• Sales and customer service responsibilities.
• Garment stock control – replenishment and presentation.
• Took customer orders over the telephone, taking payments and ensuring delivery details were recorded accurately.

Producer, Extreme Productions, Event management company
CARACAS, VENEZUELA • JAN 2012 - DEC 2012
• In charge of planning events and costume department management. Ensuring high levels of customer satisfaction with the service provided by the staff; interpreted client briefs to ensure expectations were met and exceeded.

Audit Assistant, Ernst & Young, International accountancy company
CARACAS, VENEZUELA • NOV 2010 - DEC 2011
• Responsible for evaluating companies’ controls adequacy
• Audit of financial transactions in accordance with local accounting standards.
• In charge of financial statement reviews mainly for private industries, ensured consistently high standards through resources and time management. Ensured that all reviews were performed in compliance with the requirements and regulations of the firm.

Telemarketer, CANTV, National telecommunications company
CARACAS, VENEZUELA • OCT 2008 - APR 2009
• Consistently achieved sales targets – both individually and as part of a team.
• Responsible for preparation of sales reports for the team.
• Coached and mentored colleagues to achieve higher sales figures.